Incorrect

Choose the correct answer!
1. Woman: ‘”Salero Kito Restaurant here. Can I help you ?”
Man : “I want to reserve, please?
a) a ticket c) a table
b) an instrument of round system d) a room
Answer : c) a table

2. Receptionist : “Cibubur Restaurant, Can I help you ?
Rahma : Yes, please. … for next sunday evening.
Receptionist : I’m afraid we can’t . We’re fully booked this month.
a) I want to book a ticket
b) I’d like to reserve two tables
c) I need to reserve a room
d) I really need your help
Answer : b) I’d like to reserve two tables

3. Man : Have you confirmed the room for a monthly meeting?
Woman : ….
a) Yes, but I’m afraid we have to reschedule it
b) Some one is fixing the air conditional in the room
c) They are discussing in the meeting room
d) Yes, I’d like to book one double room, please.
Answer : a) Yes, but I’m afraid we have have to reschedule it

4. Woman : I’d like to confirm my flight to Bandung.
Man : ….
a) I’m going to Bandung next week
b) The meeting very busy
c) Certainly, can you tell your flight number ?
d) I’m afraid there are no more seats left
Answer : c) Certainly, can you tell your flight number ?

5. Woman : ‘’Tangkuban Travel Agency. Can I help you?’’
Man : Yes, please. I booked the seat on the excecutive bus to Surabaya leaving at
09.00 pm tomorrow. I want to confirm that I’ll take it. And I want to know
time I should be there to report.
Woman : Thanks, please come and report to us an hour before the departure.
What did the caller telephone the agency for ?
a) Confirming his reservation b) booking a seat in a bus
c) canceling his reservation d) changing the time of his travel
Answer : a) Confirming his reservation

6. Woman: Good Afternoon, Quality Hotel, can I help you ?
Man : This is Noel. I’ve booked one double room in your hotel for this weekend.
But, I’m sorry to tell you over time to prepare everything concerning with
the opening of our new branch office.
Woman: What’s your room number, Sir ?
Man : 213 C
Woman: It’s ok. Please, visit us other time.
Why does the man cancel his reservation ?
He cancels it because of ….
a) financial problem b) working problem c) family problem d) health problem
Answer: b) working problem

7. Man : I’m Budi, I’m sorry, Iwish cancel a table for next weekend.
Woman: Okay, don’t worry.
Whom the man talking ?
a) Receptionist at the restaurant
b) Receptionist at the Hotel
c) Guide at tour
d) Doctor at the Hospital
Answer: a) Receptionist at the restaurant

8. Woman: Good evening, Family Restaurant, can I help ?
Man : I’m Budi, I’m sorry, Iwish cancel a table in your restaurant for next Sunday
because, I must to the Jakarta immediately for my job.
He cancels it job because of ….
a) come back to Jakarta b) go to Jakarta for picnic
c) that his job at Jakarta d) go to beach
Answer: c) that his job at Jakarta

Question no. 9 – 11 refer to the following text.
Ryanti Croel
Jl. Pangkuribuan no. 51 May, 27, 2009

To. : Bata Shoes Company
Jl. Kalang Sari no. 25

Dear Customer Service Representative,
I recently purchased shoes with trade mark ‘’Bata’’ for your Bata Shoes
Company. Unfortunetelly, after viewing the shoes I discovered size which different
and colour which false.
I’m writing to request replacements with size which true and colour is brown.
I hope replacements will gived immediately.

Sincerely,

Ryanti.C

9. What kind the letter ?
a) Complaint of letter b) Invoice c) Application letter d) letter of collection
Answer: a) Complaint of letter

10. Whom does Mrs.Rianty write the letter to ?
a) The shopkeeper of the Bata Shoes Company
b) The owner of the Bata Shoes Company
c) The worker of Bata Shoes Company
d) The customer service repsentative of the Bata Shoes Company
Answer: d) The customer service repsentative of Bata Shoes Company

11. What Ryanti complaint ?
a) size and colour Bata Shoes b) size Bata Shoes
c) colour Bata Shoes d) trade mark Bata Shoes
Answer: a) size and colour Bata Shoes

Question no. 12 – 14 refer to the following text.
Vacation Happiness at the Grand Square your vacation become happiness. There are many kinds entertaintment and discount 15% for 10 person which come beginning.
Let’s go to Grand Square

12. What about that announcement ?
a) Grand Square happiness b)Vacation happiness
c) Vacation at the Grand Square discount 15% d) The Grand Square is dirty
Answer: c) Vacation at the Grand Square discount 15%

13. Whom discount gived ?
a) a worker b) a guest c) a dancer d) 10 person which come beginning
Answer: d) 10 person which come beginning

14. Which is not true about Grand Square ?
a) The Grand Square is very borred b) The Grand Square is happiness
c) The Grand Square give discount
d) Which gived discount is 10 person come beginning
Answer: a) The Grand Square is very borred

15. Would you mind …. A little bil longer for the chef to prepare the food ?
a) to waiting b) waited c) waiting d) wait
Answer: c) waiting
























1. Receptionist : Good Morning, Tangkuban Hotel. May I help you
A
Guest : Good Morning, I reserve a single room, please.
B
Receptionist: When would it be ?
C
Guest : From July to July, 10
D
Answer: c) would

2. Andi : Do you know the man whom will lead the marketing department ?
A B C
Doni : Sure, she is Ms. Janet from Surya Kencana, Co.
D
Answer: b) whom

3. My house has lovely garden who I bought last month
A B C D
Answer: b) who

4. The man whom is wearing a blue the is a bank manager.
A B C D
Answer : b) whom

5. Tia is older as Mawar home’s
A B C D
Answer: c) as

6. Siti is the younger than Lita
A B C D
Answer: b) the

7. I is going to watch the news. (future tense)
A B C D
Answer : a) is = am

8. Would you like to coming to my birthday party?
A B C D
Answer: c) coming

9. She sweeps the floor yesterday Simple Present Tense)
A B C D
Answer : yesterday = every day

10. The sun sets in the east ( Simple Present Tense)
A B C D
Answer : the east = the west